GENERAL TERMS AND CONDITIONS FOR THE Syria Gifts WEBSITE OF Syris Gifts
These General Terms and Conditions apply to all transactions made online with Syria gifts. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.
By making use of this website, you accept these General Conditions. All transactions with Stan Editions are subject to these General Conditions.
The words ‘the company’, ‘we’ or ‘us/our’ always refer to Syria gifts . The word ‘customer’ always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of Syria Gifts
All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.
To purchase a product, you first need to add it to your cart. Once you have added your desired products to your cart, you need to enter your contact and invoicing details. Then, you will need to confirm your shipping method. Then, you have to provide us with all necessary details for the payment of the products. Once you complete your order, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase.
We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, American Express, Bancontact/Mister Cash, and PayPal
If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.
Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian
Damascus and its countryside within two working days
Other Syrian cities (Latakia, Homs, Aleppo, Tartous, Hama, Daraa, As-Suwayda) and the remaining four to five working days
Ordered products will be delivered as quickly as possible, all shipping costs are subject to change without prior notice. We will do our best to ensure that you receive your order within the estimated delivery time, the maximum delivery time is five days after the day after placing the order, if we are unable to deliver your goods within six days, you can cancel orders / undelivered products at any time at Launch as soon as you are notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipment or do not match the items in the delivery notice or the items you ordered, you must notify us and return the items within 14 days after receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and is satisfied with them. We cannot be held responsible for any damage caused by late delivery or non-delivery by the carrier we partner with. Our liability in such cases is limited to the value of the items that have been proven not to have been received by the customer
5. RETURNING AND EXCHANGING ITEMS
We want you to be completely satisfied with every purchase at Syria gifts . We do our best to provide you with superior quality, value for money and excellent service. If you would like to return or exchange an article, or if you decide not to keep it, please fill out the return notice you received with your delivery and return it to us within 14 calendar days, along with the items in their original packaging with label. If appropriate, we will exchange the item or items or return the cost price. All merchandise must be returned in new and unused condition
If you wish to return an item because it is damaged, please return it to us within 14 calendar days, along with the item in its original packaging. If appropriate, we will exchange the item or items or return the full cost price, including all delivery costs incurred. The customer is responsible for sending the goods and the costs you may incur in doing so.
All products offered are warranted against defects in workmanship or materials. The warranty lasts 24 months excluding food items, starting on the date of the original invoice (unless otherwise stated). The warranty does not cover defects resulting from accidents, negligence or improper use
Please make it clearly visible where the item’s defect or which part is faulty. All items must be returned clean and dry, otherwise they will be returned to you without further action being take
Products are for sale only, unless otherwise stated, we make every effort to ensure that the colors on the Site match the colors of the actual product as closely as possible. Certain colors may vary due to technical limitations.
8. REGULATIONS ON DISTANCE SALES / RIGHT OF WITHDRAWAL
In accordance with the regulations on distance sales you have the right to cancel any order placed via the website within 14 calendar days from the delivery date with a view to a refund, provided that the goods have not been used. To cancel an item, you can send us an e-mail via our e-mail address Info@syriagifts.net notifying your customer number and the number of your order. You need to take reasonable care of items and retain all original packaging and must not use the item. Items must be returned within 14 calendar days after you have sent us your cancellation message. Items can be returned to our customer service (see contact details). All items will be returned at your expense, unless this concerns damaged or incorrect items, in which case we will refund the costs when we receive the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive your refund within 30 days of your cancellation message
We have the right to wait to refund you until we have received all returned purchases, or until you have proven that you have shipped all purchases for withdrawal, according to which date occurs first. You have to return the goods or submit them without undue delays and in any case, within 14 days from the day you notified us your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 14-day term.
9. FORCE MAJEURE
We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.
10. CONTENTS, PRICES AND PRINTING ERRORS
We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.
All items supplied to the customer remain the property of Syria Gifts until we have received all amounts due for the items in questio
All complaints and comments can be sent to info@Syriagifts.net . We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.
We make every effort to protect the safety of users of our online ordering service.
15. CONTACT DETAILS
Thibautstraat 137, 2140 Antwerpen
Registered at the Trade Register of the Commercial Court of Brussel with VAT number BE 0771.572.840
Argenta Bank account number: BE09 9734 1401 7757